Refund Policy

Last updated: February 23, 2026

1. Overview

This Refund Policy applies to all services provided by Gemssay Enterprise ("Company", "we", "us", or "our"), including Claw2Agent and ReadSmart. Our Services are digital software services delivered as cloud-based subscriptions. No physical goods are sold or shipped.

2. Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period.
  • You will retain access to the Services until your current billing period expires.
  • No further charges will be made after cancellation takes effect.
  • Cancellation does not retroactively apply to previously billed periods.

3. Refund Eligibility

As our Services are digital in nature and provide immediate access upon subscription, refunds are generally handled as follows:

  • Within 7 days of initial purchase: If you are unsatisfied with the Services, you may request a full refund within 7 days of your initial subscription purchase, provided that the Services have not been substantially used.
  • After 7 days: Refunds are generally not available for the current billing period. However, we will review requests on a case-by-case basis for exceptional circumstances.
  • Renewal charges: Refunds for automatic renewal charges may be considered if requested within 48 hours of the renewal charge.

4. Prepaid Credits

Prepaid credits purchased for use within the Services are generally non-refundable once purchased. Unused credits may remain available in your account for use according to the terms of the applicable product.

5. Service Disruptions

If the Services experience significant downtime or are materially unavailable for an extended period, we may, at our discretion, provide account credits or pro-rated refunds for the affected period.

6. How to Request a Refund

To request a refund, contact us via [email protected] or WhatsApp (+60165191280) with:

  • Your account email address.
  • The product and subscription plan in question.
  • The reason for your refund request.
  • The date of the original purchase or charge.

We will review your request and respond within 5-10 business days.

7. Refund Processing

Approved refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider and typically take 5-10 business days to appear on your statement.

8. Exceptions

We reserve the right to deny refund requests in cases of:

  • Violation of our Terms of Service.
  • Abuse or fraudulent use of the Services.
  • Repeated refund requests indicating misuse.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

10. Contact

For questions about this Refund Policy, contact us via [email protected] or WhatsApp (+60165191280).

We aim to respond to billing and access inquiries within 1-2 business days.